SHIPPING & RETURNS
Pine & Wool Home pillow covers are individually made-to-order and in most cases, unless otherwise noted, our lead time is 1-3 weeks. If you need your pillow cover(s) by a certain date please contact us at theresa@pineandwoolhome.com, prior to ordering, regarding Rush Service. Custom and Special order pillows may take longer - this is noted in the item description.
At this time we only ship to the US, Canada, and Australia.
SHIPPING IN THE USA
U.S. pillow cover orders are shipped via USPS or UPS depending on the size of the package (smaller packages are usually sent via USPS and larger ones via UPS).
Once your pillow cover order has been made (usually within 1-3 weeks) and shipped, it will be delivered within approximately 2-5 business days. You will receive an email with the tracking information as soon as your order is on it's way to you.
SHIPPING TO CANADA & Australia
You will receive an email notification as soon as your order has been shipped and is on its way to you. Delivery time of international shipments vary by country of destination. Please note that most of the transit time is due to items being held in the receiving country's customs and we cannot be held responsible for the amount of time that a package is held. Customs import fees are the responsibility of the buyer.
If a package is sent back to us because you refused it, it will be treated as a return. This means that a 25% restocking fee will apply and shipping costs will not be refunded. You may contact us with any questions or concerns.
RETURN POLICY
Due to the nature of our made-to-order pillow covers, there will be a 25% restocking fee for each return. You are responsible for all shipping costs.
We strongly urge you to purchase a Fabric Swatch if you are uncertain about which pillow will work best in your home, or contact us for further help HERE.
EXCHANGES
Exchanges are accepted on a case-by-case basis. Please contact us HERE to begin this process.
BUY A FABRIC SWATCH
We highly recommend purchasing a $5 Fabric Swatch before you place your order! You will receive $5 credit to put toward the cost of the pillow cover you select.
