FAQ
Thoughtful textiles, practical answers. Here’s what to know about choosing, caring for, and ordering your Pine & Wool Home pieces.
How do I care for wool pillow covers?
Follow your cover’s care tag first: some covers require dry cleaning, while others allow hand or machine washing. For everyday care, shake out surface dust and gently blot spots with a wool-safe detergent. For hand-washable covers, use lukewarm water, press gently without wringing, and lay flat on towels to dry. Machine wash only when the care tag permits it, using cold water, a gentle cycle, and wool-safe detergent. Avoid bleach and harsh detergents.
How do I care for linen pillow covers?
Follow the care instructions supplied with your specific cover. If you’re unsure how to clean your piece, email theresa@pineandwoolhome.com before washing. Natural linen slubs, flecks, and variations in texture are part of the fabric’s character, not defects.
What size pillow insert should I choose?
For a full, plush throw pillow or Euro sham, I recommend an insert 1-2 inches larger than the cover: an 18 × 18-inch cover takes a 20 × 20-inch insert, and a 20 × 20-inch cover takes a 22 × 22-inch insert. For lumbar pillows, size up 1–2 inches depending on your preferred firmness. For sleeping pillows, match the insert to the cover’s dimensions.
Can I order a fabric swatch?
Yes. Our 4 × 4-inch fabric swatches are $5, with a $5 credit toward your pillow cover purchase. A swatch lets you see the color and feel the texture in your own space before ordering.
How long do made-to-order pillow covers take?
Our pillow covers are individually made to order, with a usual lead time of 1–3 weeks unless the product description states otherwise. Custom and special-order pieces may take longer; check the listing for details. This is production time, separate from delivery time.
Can you accommodate a specific date?
Please email theresa@pineandwoolhome.com before ordering to inquire about Rush Service if you need your pillow covers by a certain date.
Where do you ship, and how long does delivery take?
We currently ship to the United States, Canada, and Australia. U.S. orders ship via USPS or UPS, with delivery approximately 2–5 business days after production is complete. You’ll receive tracking information when your order is on its way. Delivery to Canada and Australia varies, and customs delays may occur. Customs and import fees are the buyer’s responsibility.
How do returns and exchanges work?
Please contact theresa@pineandwoolhome.com for approval before sending anything back. Eligibility varies by item; review our Return & Refund Policy and contact us to confirm the terms for your purchase. Vintage, final-sale, and discounted items are not eligible for return. If an item arrives damaged, contact us within 72 hours of delivery.
Can I cancel a pillow cover order?
Pillow cover orders can be canceled within 12 hours without a fee. Cancellations 13–48 hours after ordering carry a 10% fee. Orders cannot be canceled after 48 hours or once shipped.
What should I know about personalization or custom orders?
For questions about a personalized or custom piece, email theresa@pineandwoolhome.com before ordering to confirm what is possible for that item, along with its timing and details.
Still have a question? Email theresa@pineandwoolhome.com. We’re happy to help you choose thoughtfully.
Frequently Asked Questions
What size pillow cover should I get?
Sizes 18×18, 20×20, and 22×22 are the most popular square pillows. For sofa, bed, and chair recommendations, see the size guide. For a luxurious, full look, choose a cover that’s 1 to 4 inches smaller than the insert you’ll use. See the Insert Size Guide for recommendations on insert sizes.
Do you sell inserts?
Not at this time. There are several options available on Amazon.
Can I order fabric samples?
Yes! Click here for fabric swatches.
When will I receive my order?
All pillow covers are individually sewn-to-order. Lead time is 1–3 weeks unless otherwise noted or Rush Service is purchased. Some special-order items have longer lead times, noted on their product pages. Once shipped, you’ll receive a tracking email. Delivery to U.S. addresses takes approximately 2–5 business days.
What’s your return and cancellation policy?
For details on return and cancellation policies, please visit the bottom of this page under INFORMATION.
Can I customize this pillow cover?
Yes. All pillow covers are made-to-order and many can be further customized. Email with your ideas (e.g. unique size or alternate fabric on the back) and you’ll be informed if it’s possible.
I’m a designer—do you offer special pricing to the trade?
Not at this time.
Do you have any discounts or coupon codes available?
All the best discounts and promotions are sent to email subscribers. Sign up by scrolling to the bottom of this page!
How can I pay my order over time?
At checkout, choose Shop Pay Installments to split your purchase into regular payments.
Do you also make other things like seat cushions, drapes, duvet covers, or bed skirts?
No—my specialty and focus is making decorative throw pillow covers.